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| ICT Group, Inc. provides outsourced business services solutions. It offers a mix of sales, service, marketing, and business services outsourcing solutions, which include customer care and retention, inbound and outbound sales and customer acquisition, cross-selling/up-selling, and technical support/help desk services, as well as market research, database marketing, data capture/collection, email management, collections, and other back-office business processing services. In addition, it also offers a suite of customer relationship management technologies on a hosted basis, for use by clients at their own in-house facilities, or on a co-sourced basis, in conjunction with its Web-enabled customer contact centers. These include automatic call distribution voice processing, interactive voice response and advanced speech recognition, voice over internet protocol, contact management, automated email management and processing, sales force and marketing automation, interactive voice response services, alert notification, and Web self-help, for the delivery of customer care in a multichannel environment. ICT manages customer contact centers in the United States, Ireland, the U.K., Canada, Australia, Mexico, Barbados, and the Philippines from which it supports domestic and multinational corporations and institutions, primarily in the financial, insurance, telecommunications, healthcare, information technology, media, and energy services industries. The company was founded in 1986 and is headquartered in Newtown, Pennsylvania. |
- Premarket, intraday, nightly, and weekend updates, which include stock picks with full instructions, market direction (short, intermediate, long term), precious metal, commodity, and currency analysis.
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